Our Cancellation and Refund Policy
This Cancellation and Refunds Policy is a digital agreement between Good Apostille Services (G-AS) and you, the visitor to this website (“You/Your”). At G-AS we offer attestation, apostille and document legalization services to help authenticate your personal, educational and commercial papers. We appreciate that plans can change — if you must cancel an order or request a refund, this Policy explains when refunds are possible, what fees may apply, and how to submit a request. Please review the full Policy below so you understand the process and your obligations.
This website is owned and managed by the Company. By using the site or its services, you agree to follow the rules mentioned in this Cancellation and Refund Policy, together with any other applicable terms of service and privacy guidelines that may apply now or in the future. If you do not accept these terms, please refrain from using the website or availing of its services. We strongly recommend that you carefully read the conditions of this Cancellation and Refund Policy before making use of our services.
Company’s Right to Cancel Services
Your service request may be cancelled by the Company in situations such as the following :
- Where the Company finds that the documents provided are misleading, contradictory, incorrect, or missing necessary details.
- Where the embassy, consulate, ministry, or other approving authority declines to certify or legalize the documents for any reason.
If your application is cancelled under the conditions described above, the Company will discontinue the requested services. By proceeding, you agree that no refunds, reimbursements, or compensation claims will be available in connection with such cancellation.
Requesting a Cancellation
To cancel a document attestation request, please reach out to your Relationship Executive at the earliest and also write to us at info@goodapostille.com. We will try our best to process your cancellation, as long as the attestation procedure has not already begun. Please note, once the process is underway, cancellation requests cannot be entertained, and service charges may still apply.
Our Refund Policy
Eligibility for Refunds
A refund may be issued if Good Apostille Services (G-AS) fails to provide the agreed service. If, for reasons within our control, we are unable to complete the certificate attestation process, you may be entitled to a refund.
Non-Refundable Services
Certain services cannot be refunded under any circumstances, such as:
a) Services that have already been completed or partly carried out before the cancellation request.
b) Costs paid to courier partners, verification agencies, or government/embassy authorities.
c) Expenses for notarization, drafting, translations, or administrative support.
How the Refund Process Works
This Cancellation and Refund Policy is subject to revisions and may change without advance notification. To stay informed, we encourage you to check this page regularly for updates. Should you have any doubts or queries about our document attestation cancellation and refund process, please contact our support team. Our goal is to provide clear guidance and deliver a smooth, satisfactory experience for every client.